How to Contact Probiotic Diet Support

ByProbiotic Diet Editorial
Updated onSeptember 30, 2026
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Getting help from Probiotic Diet support is simple once you know where to go and what to send.
This guide explains how to contact the team by email, the details that get your query answered in one reply instead of three, and how to handle cancellations, refunds, and account deletion.

What the Support Team Can Help With

One team covers everything account-related:

What Support Covers

  • Billing questions - what you were charged, when, and why
  • Cancellations and refunds - stopping your plan, and eligibility
  • Plan changes - switching plan options or adjusting your meal preferences
  • Account access - login problems, wrong email on file
  • Technical issues - the app not loading or recipes not syncing
If your question is about what the app includes or how the plan works, our guide on what Probiotic Diet is covers most of it without needing to email at all.
woman writing an email on a laptop in a calm dining nook

What to Include in Your Support Email

Include these and most queries are resolved in a single reply rather than three:

What to Include

  • The email address on your account
  • What happened and when, in one or two sentences
  • For billing queries, the date and amount of the charge
  • For technical issues, your device and operating system
  • A screenshot if something looks wrong on screen
Avoid sending full card numbers. Support never needs them, and no legitimate team will ask you for them by email.

Changing or Cancelling Your Plan

Most subscription changes do not need support at all. The Manage Subscription page shows your plan status and upcoming renewal date, and you can make changes there directly.
If you are thinking about leaving because the plan does not fit, that is worth an email first. Support can adjust your food preferences or talk through the plan options, which solves the problem more often than cancelling does. Our cancellation guide covers both routes.

Deleting Your Account

Deleting your account is separate from cancelling your plan. Cancelling stops future charges; deleting removes your account and its data.
To request deletion, email [email protected] from your account address and say clearly that you want the account deleted. If you also want to stop billing, cancel first, since deletion requests are handled separately.

The Final Take

Email [email protected] from your account address, say what happened and when, and include your purchase details. That is the whole method.
For plan changes and renewal dates, your account page is faster than emailing, and it is available whenever you need it.

FAQ

What is the Probiotic Diet support email?

Email [email protected]. Send it from the address you signed up with so the team can find your account straight away.

How long does support take to reply?

Replies typically arrive within one business day. Billing and technical issues are often resolved the same day.

Can support cancel my subscription for me?

Yes, if you subscribed through the website. If you subscribed through the App Store or Google Play, you cancel in your phone's subscription settings instead.

Can I get a refund?

Refund eligibility is set out in the Subscription Terms. Contact support with your account email and the charge date and they will confirm where you stand.

Is there a phone number?

Support is handled by email and the contact form. Both reach the same team.

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